Terms of service
OVERVIEW
Welcome to KOYOYU STUDIO. The terms “we”, “us” and “our” refer to KOYOYU STUDIO PTE. LTD.
KOYOYU STUDIO operates this store and website, including all related information, content, features, tools, products and services (collectively, the “Services”) to provide customers with a curated shopping experience.
Our store is hosted on Shopify Inc. (“Shopify”), which provides the e-commerce platform that allows us to sell our products and services.
By accessing or using any part of the Services, you agree to be bound by these Terms of Service (“Terms”), together with any policies referenced herein, including our Privacy Policy and Refund Policy. If you do not agree to all the Terms, you may not access or use the Services.
SECTION 1 — ACCESS AND ACCOUNT
By using the Services, you represent that you are at least 18 years old, or the age of legal majority in your jurisdiction.
To access certain features of the Services or place an order, you may be required to provide personal information including your name, email address, billing, payment and shipping details. You represent that all information provided is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. You may not transfer or assign your account to any third party.
SECTION 2 — PRODUCTS AND SERVICES
We make reasonable efforts to display product information accurately. However, colours and appearance may vary depending on your device and display settings.
All product descriptions and availability are subject to change without notice. We reserve the right to limit quantities or discontinue products at our discretion.
SECTION 3 — ORDERS
By placing an order, you make an offer to purchase. All orders are subject to acceptance by KOYOYU STUDIO. An order is not accepted until payment has been successfully processed and confirmation is issued.
We reserve the right to refuse or cancel any order at our discretion. If an order is cancelled, we will attempt to notify you using the contact details provided.
Returns and exchanges are governed solely by our Refund Policy.
SECTION 4 — PRICES AND PAYMENT
All prices are listed in Singapore Dollars (SGD) unless otherwise stated. Prices may change without notice and do not include shipping fees, customs duties, or taxes unless specified.
You agree to provide valid payment information and authorise us to charge the total amount for your order, including applicable fees and taxes.
SECTION 5 — SHIPPING AND DELIVERY
Delivery times are estimates only and not guaranteed. We are not responsible for delays caused by shipping carriers, customs clearance, or events beyond our control.
Risk of loss passes to you upon delivery of the products to the shipping carrier.
SECTION 6 — INTELLECTUAL PROPERTY
All content on the Services, including trademarks, logos, images, text, designs and graphics, are the property of KOYOYU STUDIO or its licensors and are protected under Singapore and international intellectual property laws.
You may not reproduce, distribute or use any content without prior written permission.
SECTION 7 — THIRD-PARTY SERVICES AND LINKS
The Services may contain links or integrations with third-party services. We are not responsible for the content, accuracy, or practices of third-party websites. Accessing third-party services is at your own risk.
SECTION 8 — RELATIONSHIP WITH SHOPIFY
KOYOYU STUDIO is powered by Shopify. However, all purchases made through our store are transactions directly between you and KOYOYU STUDIO. Shopify bears no responsibility or liability for such transactions.
SECTION 9 — DISCLAIMER OF WARRANTIES
The Services and all products are provided “as is” and “as available” without warranties of any kind, whether express or implied, to the fullest extent permitted under Singapore law.
SECTION 10 — LIMITATION OF LIABILITY
To the fullest extent permitted by law, KOYOYU STUDIO shall not be liable for any indirect, incidental, special or consequential damages arising from your use of the Services or products purchased through the Services.
SECTION 11 — INDEMNIFICATION
You agree to indemnify and hold harmless KOYOYU STUDIO, its officers, directors, employees, and service providers from any claims or liabilities arising from your breach of these Terms or violation of applicable laws.
SECTION 12 — TERMINATION
We may terminate or suspend your access to the Services at any time without notice for violation of these Terms. Obligations incurred prior to termination shall survive termination.
SECTION 13 — GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of Singapore. You agree to submit to the exclusive jurisdiction of the courts of Singapore.
SECTION 14 — CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on the website. Continued use of the Services constitutes acceptance of the updated Terms.