Shipping policy
Last updated: 30 January 2026
Thank you for shopping with KOYOYU STUDIO. Below you’ll find details on our shipping process, timelines, and related information.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
During peak periods, launches, or promotional events, processing times may be slightly longer. You will be notified should there be any significant delays.
Shipping Locations
We currently ship to:
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Singapore
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Vietnam
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Selected international destinations
If your country is not available at checkout, please contact us at studio@koyoyu.com.
Estimated Shipping Times
Estimated delivery times are as follows:
Singapore
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Standard delivery: 5 - 7 business days
Vietnam
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Standard delivery: 10 - 12 business days
International
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Standard international shipping: 5–14 business days
- Delivery times may vary depending on destination and customs clearance.
Please note that delivery timelines are estimates and not guaranteed.*
Shipping Fees
Shipping fees are calculated and displayed at checkout based on:
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Delivery destination
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Package weight and size
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Selected shipping method
Any applicable duties, taxes, or customs fees for international orders are the responsibility of the customer.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 24 hours for tracking updates to appear.
Customs, Duties & Taxes (International Orders)
KOYOYU STUDIO is not responsible for any customs duties, taxes, or import fees imposed by your local authorities.
Delays caused by customs clearance are beyond our control and are not considered shipping delays.
Incorrect Address
Please ensure that your shipping address is correct at checkout.
KOYOYU STUDIO is not responsible for orders shipped to incorrectly provided addresses.
Re-shipping fees may apply for returned or undeliverable packages.
Contact Us
For any shipping-related enquiries, please contact:
studio@koyoyu.com